Making a Complaint

This document explains how we handle complaints.

We hope that the school can resolve any complaints that parents/carers may have and initially a parent/guardian should contact their child’s class teacher, Deputy Headteacher or Headteacher to make an appointment to discuss their concerns. In most cases we find that complaints are dealt with successfully at this informal level. However, there are formal routes that you can use if you wish to take the matter further, this document explains our complaints process.

This document explains how concerns in our organisation can be raised.

The Beckfoot Trust is committed to the highest possible standards of openness, probity and accountability. In line with Best Value principles the Trust is also committed to improving the performance of all its functions. The trust expects its employees, and its contractors’ employees, who have serious concerns about any aspect of the Trust’s work to raise those concerns. The Trust accepts that employees may prefer to do this in a confidential way that avoids any public disclosure of their identity. This document explains how these concerns can be raised.